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Sierra Online Store
An item(s) may be returned within the first 30 days after the item(s) is shipped to you. Merchandise must be in new, unused condition with all original packaging in good condition; plus parts, accessories, manuals, and/or warranty cards included*. You will need to receive a return authorization number (RA #) as well as instructions from our Customer Service Department. Please contact them, via email, at firstname.lastname@example.org. Returned items that do not have a return authorization number will not be accepted.
A 20% re-packaging fee may apply for damaged or opened product packaging.
Merchandise returned after 30 days will be charged a 20% re-stocking fee. After 90 days, the merchandise is no longer returnable.